Privacy Policy

NETWALL highly values your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and protect your data when interacting with our website and services.

1. Information We Collect

We collect information only when you voluntarily provide it by contacting us through the website, such as by filling out contact forms or using the provided contact details. This may include:

• Personal Data:
  • Full name — to personalize responses to your inquiries.
  • Email address — to communicate and send requested information.
  • Telegram — to clarify details of your request, if provided.
  • Message content — to understand your request and provide an appropriate response.
• Technical Information (automatically collected):
  • Browser type and operating system.
  • IP address for geographic analysis.
  • Visited website pages and time spent on each page.
  • Referring source (e.g., search engines or external links).

This data helps us understand user needs, improve services, and optimize website functionality. Technical data is also used for troubleshooting, analytics, and enhancing overall user experience.

NETWALL reserves the right, without prior notice, to analyze, restrict, block, or delete any data posted by the user if necessary to ensure infrastructure security, comply with legal requirements, or protect the rights and interests of NETWALL and its clients.

2. Purpose of Data Collection

We use the collected information for the following purposes:

• Responding to your inquiries and messages submitted through the website.
• Providing updates, services, or information upon your request.
• Improving website functionality and user experience based on visitor behavior analysis.
• Maintaining internal records for analysis and service quality improvement.
• Compliance with legal obligations, dispute resolution, and fraud prevention.
• Developing new features and services based on user preferences and feedback.
• Ensuring website and user security, including preventing unauthorized access or misuse.

3. Sharing Data with Third Parties

We take the protection of your privacy seriously and use data only for the purposes for which it was collected. However, in certain cases, we may share data with third parties under strict compliance with security standards and legal requirements. The situations where data may be shared include:

• Service Providers
  We may share your personal data with third parties that provide services on our behalf, such as hosting, payment processing, analytics, marketing, or advertising. These parties have access to your data only to the extent necessary to perform their duties and are obligated to protect the data according to our security standards. We enter into agreements with them to ensure compliance with data protection requirements.
• Legal Obligations
  In certain cases, we are required to share your personal data with government authorities or other third parties by law or to fulfill legal obligations, for example, in response to court orders, investigations, or other mandatory requests. We may also use data to protect our rights, property, and security, as well as the rights, property, and security of our users or third parties.
• Corporate Changes
  In the event of reorganization, merger, sale of the company, bankruptcy, or other corporate changes, your data may be transferred as part of asset transfers or such changes. We will endeavor to notify you of these changes and ensure data protection according to this Privacy Policy or its updated version.
• International Data Transfers
  We may transfer your personal data to countries outside your jurisdiction, including countries with different levels of data protection. In such cases, we take the necessary measures to ensure the lawfulness of the transfer, including using standard contractual clauses or other data protection mechanisms. By using NETWALL services, the user unconditionally agrees to the transfer of their data to any country, including countries with different levels of data protection, provided NETWALL meets minimum security standards.
• Public and Aggregated Data
  We may share anonymized, aggregated, or statistical data with third parties for analysis, marketing, or other commercial purposes. This data does not contain information that identifies you or other users. We ensure that such data sharing does not compromise your privacy.

If you have any questions or concerns regarding the sharing of your data with third parties, please contact us.

4. Third-Party Partners

To improve website functionality and analyze user behavior, we use Google Analytics. This service collects data on website interactions, including IP address, session duration, and page activity. Data processing is conducted in accordance with Google’s Privacy Policy, which we recommend reviewing.

Reports and aggregated statistical data obtained through Google Analytics help us identify trends, optimize website performance, and develop new features. Data transmitted to Google Analytics is anonymized to protect your privacy.

5. Data Retention Period

We retain your personal data for five (5) years from the date it was provided, unless a longer period is required by law. NETWALL may store personal data beyond the established period if necessary to resolve disputes, conduct investigations, comply with legal requirements, or protect its interests.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to:

• Remember your preferences, such as language or display settings.
• Analyze traffic and user behavior to optimize the structure and content of the site.
• Evaluate the effectiveness of marketing campaigns and improve advertising efforts.
• Collect anonymous statistics to identify and resolve potential site issues.

Types of cookies used:

• Session cookies — temporary, deleted after closing the browser.
• Persistent cookies — stored on the device until manually deleted or expired.

Some cookies are necessary for the website to function (for example, for secure login or access to certain features), while others enhance usability. You can manage cookies through your browser settings, but this may limit website functionality.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or update of your data.
• Request deletion of your data (subject to legal obligations).
• Opt out of receiving marketing communications.

To exercise your rights, contact us at [email protected]. We aim to respond to requests within 30 days.

8. Users Under 18

Our website is intended for individuals aged 18 and over. Persons under 18 should not provide personal information. If we discover that we have unintentionally collected data from a minor, we will promptly delete it. If you believe such data has been collected, please notify us.

9. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access a copy of your personal data.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of data.
• The right to temporarily restrict data processing.
• The right to data portability in a structured format.
• The right to object to data processing for marketing purposes.

To exercise your rights, contact us at [email protected]. We strive to process requests within 30 days.

10. CCPA Compliance

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what categories and specific personal data we collect and how it is used.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information.

Although we do not sell personal data, you may contact us at [email protected] to learn about your rights or address any privacy-related concerns.

11. Data Security

We apply appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet or storage is completely secure. We regularly update our security measures to protect against new threats.

NETWALL is not responsible for unauthorized access, alteration, or loss of data resulting from the actions of third parties, including but not limited to hackers, communication providers, hosting partners, as well as the fault of the User themselves.

12. Financial Information

We do not store your financial data, including payment details and bank account information. All payments are processed through reliable third-party payment systems that comply with international security standards.

13. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The effective date at the beginning of the document will be updated accordingly. It is recommended to regularly check this section.

14. Contact

If you have questions or comments about this Privacy Policy or the processing of your data, please contact us:

Email: [email protected]

15. Consent Withdrawal Limitations

The User may not withdraw consent to the processing of personal data during the term of the service agreement if such processing is necessary for NETWALL to fulfill its obligations. Consent withdrawal is only possible after the termination of all contractual relationships and full settlement with NETWALL.